Refund policy.

Overview

Due to the digital nature of our products, we handle refunds on a case-by-case basis. We want you to be satisfied with your purchase and will work with you to resolve any issue first.

When you may request a refund

You may be eligible if:

• The product is significantly different from its description
• The product has a major defect that prevents it from functioning
• We are unable to resolve a technical issue within a reasonable timeframe
• The product was purchased in error and not yet downloaded

When refunds are not available

Refunds are generally not available if:

• You changed your mind after downloading the product
• You lack the technical skills to use it (free installation is included)
• The product works as described but doesn't meet your expectations
• Your server or hosting doesn't meet the documented requirements
• The request is made more than 7 days after purchase

Installation service refunds

For installation services, refunds may be available if:

• We are unable to complete the installation due to issues on our end
• The installation is cancelled before we begin work

Refunds are not available once installation is completed, or if blockers arose from incorrect information you provided.

How to request a refund

1. Email us within 7 days of purchase
2. Include your order number and a clear explanation
3. Attach screenshots or error messages if relevant
4. Allow our team time to investigate and respond

Refund processing

If approved, your refund is issued back to the original payment method via Stripe. Card refunds typically appear in 3–5 business days, depending on your bank.

Partial refunds

We may offer a partial refund if:

• Only part of the product is defective
• You've used the product for an extended period
• We've provided significant support resolving the issue

Contact

For refund requests or questions, email [email protected] or use the form on our contact page.